FREE SHIPPING on orders over $50.00

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FAQs

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the help desk.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

You can choose other payment methods at checkout.

3. Shipping

Where do you ship?

We currently ship in the US.

To ship outside the US, please reach out to our support team through our help desk.

How long does it take to ship my order?

Once you've placed your order, delivery will be processed within 24 to 48 hours.

    How can I track my package?

    Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

    Additionally, you can track the status of your order from the "order history" section of your account page on the website.

    4. Returns

    Do you accept returns?

    We do accept returns with respect to the following conditions:

    • The item must have been sold on our online store
    • The item should not have been used in any way
    • The return or exchange request must be made within 28 days of delivery
    • Returns will be made within 14 days of the return or exchange request

    To ask for a return, please contact our support using our help desk.

    Can I exchange an item?

    We do accept exchanges, and they follow the same conditions as returns

    In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

    Are returns free?

    Feel free to contact our support agents through our help desk for more details.

    How long does it take to process a return?

    Returns will be confirmed within 14 days of receiving the package at our warehouse.

    Once your return is accepted, reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

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